These are the terms you agree to when you book and use Mobile Car Care. We have written them the way we run the business: clear, fair, and free of surprises. If anything here is unclear, just ask.
Last updated: June 18, 2026
Mobile Car Care is a family-owned mobile tire and car-care business based in Brantford, Ontario, serving drivers since 2016. When you book a service, ask for a quote, sign up for a membership, or otherwise use our services, you agree to these Terms of Service. If you are booking on behalf of someone else, a household, or a company, you confirm that you have the authority to accept these terms for them. If you do not agree with these terms, please do not book with us.
We are a mobile service. We do not have a storefront or a waiting room. We come to your home or workplace and do the work in your driveway, parking spot, or another safe location you arrange. Our services include:
We will always do our best to complete the work we have agreed to. Some jobs may reveal a problem we cannot safely fix on site, or a part we do not carry that day. If that happens, we will tell you, explain your options, and only do work you approve.
You can book online through our website, which is handled through our booking system, or by calling or texting us. When you book, we collect your name, email, phone number, postal code, and your vehicle and service details so we can plan the visit and give you an accurate quote. Email reminders are sent through our reminder service.
Most standard visits do not require a deposit. For larger jobs, special-order parts, or tires we order in for you, we may ask for a deposit or prepayment before we schedule the work. If a deposit applies, we will tell you the amount up front before you commit. A deposit holds your spot and covers parts we order specifically for you.
Plans change, and we get that. If you need to cancel or reschedule, please let us know as early as you can so we can offer the time to another customer. We ask for at least 24 hours of notice for standard appointments.
If you cancel a job that involved a deposit for special-order parts or tires, the cost of those parts may not be refundable if we have already ordered them on your behalf. If we have to cancel or reschedule your visit, for example due to weather, a vehicle issue on our end, or a scheduling conflict, we will contact you to find a new time at no extra cost to you.
We give you a quote up front before we start the work. We do not believe in surprise charges. Please keep the following in mind:
You can pay on site at the time of service or online ahead of your visit, whichever you prefer. Online and card payments are handled through a third-party payment processor, and your card details are handled by that processor, not stored by us. Payment is due when the work is complete unless we have agreed to other terms in writing, such as invoiced billing for fleet and commercial accounts. Returned or failed payments may be subject to a reasonable fee.
We stand behind two promises, and here is exactly what they mean.
When we book you, we give you a two-hour arrival window. If we miss that window because of us, that visit's service labour is free. To be fair to everyone, this does not apply to delays outside our control, such as severe weather, road closures, accidents, or when we cannot reach the vehicle because of access problems on your end. If we are running behind, we will text you as soon as we know.
If our workmanship is not right, we come back and make it right at no charge for the labour involved. Just contact us within a reasonable time after the visit and let us inspect the work. This covers our workmanship. It does not cover normal wear, problems caused by other parties, or issues unrelated to the work we performed.
If you join a membership plan, the following terms apply:
Tires and other products we sell and install carry the warranty offered by their manufacturer. We will help you understand and use that coverage, but the manufacturer sets its terms, not us. Our own workmanship is covered by the "done right, or we fix it" promise above.
The following are examples of what our warranty does not cover:
Because we work on your property, we need a few things from you so the job is safe and goes smoothly:
If the location is not safe to work in, or the vehicle or access is not as described, we may need to reschedule, adjust the price, or decline the job for safety reasons. A special-trip or rebooking fee may apply if we travel to a visit that cannot go ahead for reasons on your end.
We are fully insured and WSIB-covered, and we take real care with your vehicle and your property. To the fullest extent allowed by law, our total liability for any claim connected to our services is limited to the amount you paid us for the service in question. We are not responsible for indirect, incidental, or consequential losses, such as lost time, lost income, or rental costs. We are not responsible for pre-existing damage, for issues caused by other parties, or for problems that arise from inaccurate information provided to us. Nothing in these terms limits any rights you have that cannot be limited under applicable law.
These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. Any dispute connected to these terms or our services will be handled in the courts of Ontario.
We may update these terms from time to time as our business and services change. When we do, we will post the new version here and update the "last updated" date at the top. The terms in effect at the time you book a service are the ones that apply to that booking. If you keep using our services after a change, that means you accept the updated terms.
If you have any questions about these terms, please reach out. We are happy to talk it through.